High level of competition
Increased competition from fintechs, neo-banks and PSPs
Time-to-market
Innovation is infrequent and slow. Time-to-market is a critical weakness
Narrow experience
Online business banking experience rooted in bank product silos
Personal banking influence
End-user expectations are increasingly shaped by their personal retail (banking) experiences
Not enough end-user insights
Inhouse development lacks the end-user’s insights (treasurer, finance manager, etc)
Lack of AI implementation
Agentic and generative AI deployment is not reaching business banking portals