Upside for Commercial Banking:
Front office
- Siloed offering per business line
- Front office and online not integrated (no cross channel approach)
- Sales instead of consultative sales
- Execution instead of value add
SMB clients
- Excel, excel, excel
- Struggling to professionalize
- Spending a lot of time on non-value add repetitive tasks
- Open to suggestions from professionals on how to improve
IT Department
- Trying to build a lot internally
- Struggling to keep up with the market
- Dependent on annual budget and input business lines
- Not close to client side
- High costs
- Slow innovation